100% Satisfaction Guaranteed
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll exchange it or refund your purchase.
Submit a Request
Click “submit a request” button and fill out the form
Receive RA
Receive return authorization (RA) with shipping details and instructions on how to return item/s.
Pack It
Pack it up and drop it off at Canada Post
Get Paid or a Replacement
Sit back and relax. After the product has been received and inspected, payment will be refunded back to the original method of payment or a replacement product will be shipped.
FAQ
At The Bike Shop we are focused on making your shopping experience a stress free and memorable one. If you're not completely satisfied with your purchase, simply submit a request by clicking the button above to get the process of returning a product or order started.
Below are a list of commonly asked questions and some general guidelines to help ease your mind while shopping. If you are still uncertain or have other questions that were not addressed in our FAQ please email us at weborders@thebikeshop.com
*The Bike Shop reserves the right to impose re-stocking or payment processing fees at our discretion.
Any products not used, damaged or altered in any form within 30 days of delivery and in its original packaging is eligible for a return. Bike parts and accessories that have been mounted to a bicycle can not be returned/exchanged. Returned merchandise must include all hang tags, original packaging, paperwork, and must be packaged properly to avoid shipping damages and restocking fees. DO NOT SHIP ITEMS IN DISPLAY PACKAGING (re-use the box the item was shipped to you in at all times).
Restocking fees may be applied to an in-store credit, gift card or deducted from funds returned to your original payment method. The Bike Shop reserves the right to withold payment processing fees at it's discretion.
If you picked your order up in store and prefer to return it in store please do! In store returns and/or exchanges can take place on the spot and all the same guidelines listed below apply to both in store and online returns/exchanges.
For hygienic reasons the following items are a final sale and not eligible for returns:
Swimwear, Undergarments and Wetsuits.
If you are in doubt of sizing contact us prior to placing your order at weborders@thebikeshop.com and we will do our best to help you select the correct size.
We've helped thousands of customers over the years and have guided customers of all types and sizes into the right gear. With an intimate knowledge of each brand's unique differences in fit and/or sizing we can help guide you too.
If for any reason you're not satisfied with a Bontrager aftermarket purchase, return the item, within 30 days for an exchange or refund. Think of it as a 30-day test ride. If you're uncertain let Bontrager and The Bike Shop take the risk out of your purchase. This guarantee includes Bontrager aftermarket components, clothing and accessories.
Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.
Giro shoes are designed to offer a supportive, comfortable fit. With a full range of options and sizes, including Women’s Fit as well as a High Volume Fit option for wide feet or those with high insteps, we're confident that you'll get a comfortable fit with Giro. So try a pair and if the fit isn't comfortable in the first 60 days, we'll work to make it right.
No. You will not be charged any fees to send a product back. As a part of the RA request process you will be sent a link to create your return shipping label via Canada Post at no cost to you. We request that you package the item securely and in the smallest, most appropriately sized package possible. DO NOT SHIP ITEMS IN DISPLAY PACKAGING (re-use the box the item was shipped to you in at all times). Items shipped in display packaging will be charged up to 50% restocking fees.
The Bike Shop does not charge restocking fees for items ordered direct from our suppliers that are returned/exchanged or for products purchased from our brick and mortar stores with the exception of the following products:
Special Order Bicycles - 10% restocking fees apply should you return a special order bicycle.
Restocking fees may be applied to an in-store credit, gift card or deducted from funds returned to your original payment method. The Bike Shop reserves the right to withold payment processing fees at it's discretion.
After we receive and complete an inspection of the product/s, The Bike Shop will complete the refund transaction within 1-2 business days and you will receive a confirmation email showing the refund amount. Please note it may take up to 10 business days for the refund to appear on your statement depending on the financial institution.