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Returns & Exchanges

Free returns on orders over $150

 Exclusions include oversized & overweight items

Returns made easy. Concerned about sizing? Apparel including clothing, helmets, and shoes come shipped with a return label 

Returns Policy

Standard Return Policy

100% satisfaction guaranteed. We stand behind everything that we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll exchange it or refund your purchase. 

  • Items must be returned within 30 days from the time of delivery
  • Items must be in its original packaging
  • Items must be in new condition, undamaged, without altering 
  • Items must be packaged appropriately for shipment in a manor representative of how it was originally delivered to you


Restocking Fee

5% restocking fees may be applied on any order at the discretion of The Bike Shop if the conditions in the above policy are not met. Restocking fees may be applied to an in-store credit, gift card or deducted from the funds returned to your original payment method.  

The Bike Shop does not charge restocking fees for items ordered direct from our suppliers that are returned/exchanged or for products purchased from our stores with the exception of the following:

  • Items shipped back in inappropriate packaging
  • Special ordered bikes
  • Items that are returned that do not adhere to our return policy


Processing Fees

Online orders that are cancelled are subject to a 3% processing fee at the discretion of The Bike Shop. 


Return Labels

Orders over $150 and apparel including clothing, shoes, and helmets come to you with a return label. You have 30 days from the day you receive your item to use the return label. 

Customers who ship items after 30 days using the provided return label will be charged and responsible for the shipping and handling fees on the return. 

Orders under $150 that do not qualify for free returns will be charged $10 for a return label at your request. 

How to Return

1. Submit a Request

If your order was under $150 and did not come with a return label. Submit a returns request and fill out the form. Skip this step if your product came with a return label.

Submit Returns Request 


2. Receive RA

Receive return authorization (RA) with shipping details and instructions on how to return items. Skip this step if your item came with a return label.


3. Pack up items

Pack up your items appropriately to ensure no damage happens during the shipping process. DO NOT ship items in display packaging. Place them in an appropriately sized package. 


4. Receive your refund or replacement

After the product has been received and inspected at The Bike Shop, payment will be refunded back to the original method of payment or a replacement product will be shipped.

Submit a Request

Frequently Asked Questions

At The Bike Shop we are focused on making your shopping experience a stress free and memorable one.  If you're not completely satisfied with your purchase, simply submit a request by clicking the button above to get the process of returning a product or order started. 

Below are a list of commonly asked questions and some general guidelines to help ease your mind while shopping.  If you are still uncertain or have other questions that were not addressed in our FAQ please email us at weborders@thebikeshop.com

 

Can I return my product?

Any products not used, damaged, or altered in any form within 30 days of delivery and in its original packaging is eligible for a return. Bike parts and accessories that have been mounted to a bicycle can not be returned/exchanged. Returned merchandise must include all original packaging, paperwork, and must be packaged properly to avoid shipping damages and a restocking fee.

How do I return product I picked up in-store?

If you picked up your order in-store, you have the option to return it in-store! In-store returns and exchanges can take place on the spot and all the same guidelines listed above apply to both in-store and online returns/exchanges.

What items are not eligible for a return?

For safety and hygienic reasons, the following items are a final sale and not eligible for returns:
Nutrition, cycling shorts, swimwear, undergarments, and wetsuits.

Will I be charged any fees?

Orders over $150 qualify for free returns. A return label will be sent with your order, at no extra charge. Orders under $150 will be charged $10 for a return label at your request.

Restocking fees may be applied on any order at the discretion of The Bike Shop. This includes if the item is returned in display packaging, returned without or damaged display packaging, fit guarantee items returned unclean, items that do not qualify for a return, special order bikes, damaged items that were not returned under warranty, and items that are returned that do not adhere to our return policy.

When do I get my money back?

After we receive and complete an inspection of the returned product/s, The Bike Shop will complete the refund transaction within 1-2 business days and you will receive a confirmation email showing the refund amount. Please note, it may take up to 10 business days for the refund to appear on your statement depending on the financial institution