Please review The Return Policy Prior to submitting.Returns & Exchanges Standard Return Policy 100% satisfaction guaranteed. We stand behind everything that we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll exchange it or refund your purchase. Items must be returned within 30 days from the time of delivery Items must be in its original packaging Items must be in new condition, undamaged, without altering Items must be packaged appropriately for shipment in a manor representative of how it was originally delivered to you I Have Read and Agree to the Above -Select One- Yes Restocking Fee 20% restocking fees may be applied on any order at the discretion of The Bike Shop if the conditions in the above policy are not met. Restocking fees may be applied to an in-store credit, gift card or deducted from the funds returned to your original payment method. The Bike Shop does not charge restocking fees for items ordered and shipped direct from our suppliers that are returned/exchanged or for products purchased from our stores with the exception of the following: Items shipped back in inappropriate packaging Special ordered bikes Items that are returned that do not adhere to our return policy I Have Read and Agree to the Above -Select One- Yes Processing Fees Online orders that are cancelled are subject to a 3% processing fee at the discretion of The Bike Shop. I Have Read and Agree to the Above -Select One- Yes Form Name First & Last Email Address The Email Address used to Purchase the Order Province / Country -Select One- AB BC MB NB NL NS NT PE ON QC SK YT United States International Order Number Customer order number which can be found as your confirmation email subject line ex: Customer Order: 110718-102149-062 Item Description If you have multiple items to return/exchange please list them individually and include the quantity of each item being returned. Select Reason Bontrager Unconditional Guarantee Giro 60 Day Comfort Guarantee Defective Inaccurate Website Description Not Satisfied with Product Ordered Incorrect Product Product Arrived Damaged Received Incorrect Product Wrong Size Other (Please Specify) Comment Keep this field blank