100% SATISFACTION GUARANTEE

We stand behind everything we sell and want you to be 100% satisfied with your purchase.  We work closely with our suppliers to offer confidence inspiring shopping through some amazing programs!  

Check out our Bontrager Unconditional Satisfaction and Giro 60 Day Comfort Guarantees!  

Still not certain?  We are now offering free shipping to all areas of Canada for orders over $150 (some exclusions apply) as well as free returns!

Made your purchase and not quite stoked?  If for any reason you are not satisfied with your purchase, set up a return and we'll work with you to get exactly what you want and need or refund your purchase.


Notice: Canada Post Labour Dispute

Orders are shipping during the postal labour dispute. Your orders may experience delays of 1–3 business days. But rest assured, you can still place orders and receive your gear.

FREE IN-STORE PICK UP

It's always free!  All of the items in our online catalogue are available for free in store pick up at one of our 3 convenient locations in Calgary (Central, North or South).

Here are a couple of things to note:

  • We will email you when your order is ready for pickup  
    • Please allow up to 24 hours for order processing. 
    • If you need your order the same day and have not yet received a confirmation email please call us and we will do our best to accommodate your timeline.
    • Head to our Sales Counter or engage any of our staff in helping you to pick up your order
    • Please come prepared with your order confirmation either in digital or printed format (on your phone is fine, please feel free to save a tree).
    • You will need to bring picture ID to pick up your order.
    • If you wish to have a family member, friend or relative to pick up your order please call or email us to make appropriate arrangements.

Please try to pick up your order within 7 business days or call our Online Customer Service Team to make alternate arrangements.  Orders not picked up within 30 days will be returned to our inventory and your payment will be converted to in store credit.

SHIPPING WITHIN CANADA

Orders are sent via Standard Post unless otherwise specified. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. All orders being shipped are sent from our Central location in Calgary, AB and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.

STANDARD GROUND  

Location

Order Total
up to $75

Order Total
$75 to $150

Order Total
over $150

Delivery Timeline

Western CAN - BC, AB, MB, SK$8$10FREE2-5 business days
Eastern CAN - NB, NS, NL, ON, PEI, QC$16$20FREE4-7 business days
Territories - NU, YT, NT$16$20FREE7-21 business days

PRIORITY

Location

Order Total
up to $250
Order Total
$250 to $750
Order Total
over $750

Delivery Timeline

Western CAN - BC, AB, MB, SK$30$40$501-3 business days
Eastern CAN - NB, NS, NL, ON, PEI, QC$50$60$702-5 business days
Territories - NU, YT, NT$50$60$703-14 business days

Certain products or orders are too large, fragile, and/or heavy to be shipped by our standard methods. Please email weborders@thebikeshop.com, or call us (403) 264-0735 and we’ll let you know if your order requires extra freight. A ground door-to-door service for larger items and hazardous goods is also available – some restrictions apply. 

TAXES

If an order is shipped to the following provinces or territories, The Bike Shop must collect the applicable taxes as described:

Province/Territory

Applicable Tax

Alberta (AB)
5% GST on merchandise and freight
British Columbia (BC)7% PST on merchandise and freight plus
5% GST on merchandise and freight
Manitoba (MB)8% PST on merchandise and freight plus
5% GST on merchandise and freight
New Brunswick (NB)
15% HST on merchandise and freight
Newfoundland (NL)
15% HST on merchandise and freight
Northwest Territories (NT)5% GST on merchandise and freight
Nova Scotia (NS)
15% HST on merchandise and freight
Nunavut (NU)
5% GST on merchandise and freight
Ontario (ON)13% HST on merchandise and freight
Prince Edward Island (PE)
15% HST on merchandise and freight
Quebec (QC)9.975% PST on the total of the merchandise and freight plus
5% GST on merchandise and freight
Saskatchewan (SK)6% PST on merchandise and freight plus
5% GST on merchandise and freight
Yukon (YT)
5% GST on merchandise and freight

Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and customers are responsible for paying them. The Bike Shop is unable to give estimates for these fees. Please contact your local customs office for more information.

SHIPPING TO THE USA

Orders sent to the USA are shipped by Xpresspost or DHL Express. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

The Bike Shop is unable to provide estimates for customs fees. Check with your local customs office for more information.

USA SHIPPING RATES

Order Total
up to $150
Order Total
up to $150 to $250
Order Total
up to $250 +
Delivery Timeline
$20$25FREE4-10 Business days.

Certain products or orders are too large, fragile, and/or heavy to be shipped by our standard methods. Please email weborders@thebikeshop.com, or call us (403) 264-0735 and we’ll let you know if your order requires extra freight. A ground door-to-door service for larger items and hazardous goods is also available – some restrictions apply. 

International Shipments

We love finding ways to get product into customer’s hands all over the world; however, there is no easy way to quote pricing for this so please email us or hop on our chat on our website with your inquiries and we would be happy to assist you in getting the product you are looking for.    

Rates are based on a minimum value of $35 plus extra charges based on the size of the package being shipped.  Orders going to international destinations are shipped by either Canada Post, FedEx or DHL Express.  Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

The Bike Shop is unable to provide estimates for customs fees. Check with your local customs office for more information.

Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For countries and delivery times visit Canada Post.

SHIPPING RESTRICTIONS

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items.

BACKORDERS

If an item you want to purchase is temporarily out of stock, you may still be able to backorder it. This allows you to reserve the next available stock, so when we receive it, we ship it to you. Backordered item(s) usually ship within four to five weeks – we’ll send you an email when your order is on its way.

If an item you want to purchase hasn’t yet arrived in stores you can pre-order it. Items available for pre-order should ship within four to five weeks but this time frame can vary widely based on the item and vendor.

TO CANCEL REQUESTED PRODUCTS:

We’ll email you if your requested items are no longer available.